Shipping policy

 

Shipping Policy

Last Updated: January 31, 2026

Thank you for shopping at IM MAGNETIK Prints. This Shipping Policy outlines our shipping practices, including shipping methods, costs, and delivery information. Please read this carefully to ensure a smooth experience.

Processing Time

  • Order Processing: All orders are processed within [1-3 business days] after receiving your order. Business days are Monday through Friday, excluding holidays.

  • Order Confirmation: After processing, you will receive an order confirmation email, and once your order has shipped, you will receive a notification with a tracking number.

Shipping Methods & Delivery Times

We offer the following shipping options for orders within Canada:

  • Standard Shipping: Estimated delivery time of 3-9 business days.

Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather, shipping carrier delays, or customs processing.

Shipping Costs

  • Shipping options are available at checkout.

  • Currently, we only offer shipping within Canada and do not offer international shipping.

Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your order through the carrier's website.

Order Delays

While we do our best to process and ship orders promptly, we are not responsible for delays caused by the shipping carrier, weather, customs processing, or other events beyond our control. Please use the provided tracking number to monitor your order's status.

Shipping Address

Please ensure your shipping address is correct and complete when placing your order. We cannot be responsible for orders shipped to incorrect or incomplete addresses. If you notice an error after placing your order, please contact us immediately, and we will do our best to make the necessary corrections.

Lost or Damaged Packages

  • Lost Packages: Once a package is marked as "delivered" by the carrier, IM MAGNETIK Prints is not responsible for lost or stolen items. If your package is lost during transit, please contact the carrier with the tracking number. We will assist you with initiating an investigation if necessary.

  • Damaged or Incorrect Items: If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order at immagnetik@outlook.com. Please include pictures of the damaged or incorrect item. We will work with you to resolve the issue and may offer a replacement or refund at our discretion.

Refunds and Exchanges

  • Personalized Products: As all of our items are personalized, we cannot accept returns or exchanges unless the product is defective, damaged, or incorrect.

  • Refunds: If your order is eligible for a refund, it will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund. If more than 15 business days have passed and you have not received your refund, please contact us at immagnetik@outlook.com.

For more details, please refer to our Return and Refund Policy.

Customer Support

If you have any questions or need assistance with your order, feel free to reach out to us at immagnetik@outlook.com. We’re happy to help!